Refund Policy

Thank you for shopping at Sports Unknown, the go-to destination for hilariously unconventional sports merchandise. We want to ensure you have an enjoyable shopping experience, and your satisfaction is important to us. Please review our Refund Policy for details on how we handle returns and refunds.

Refund Eligibility:

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly replace the item or provide a refund.

Incorrect Item Received:

If you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or provide a refund.

Size Exchange:

We offer size exchanges for apparel items within 14 days of receiving your order. Please contact us to initiate the exchange process.

How to Initiate a Refund or Exchange:

Contact Customer Support:

To initiate a refund or exchange, please contact our customer support team at [support@sportsunknown.com]. Provide your order number, a description of the issue, and any relevant photos for damaged or defective items.

Approval Process:

Our customer support team will review your request and provide instructions on how to proceed. Refunds or exchanges are subject to approval based on the eligibility criteria outlined in this policy.

Return Shipping:

Return Authorization:

For approved returns, we will provide you with a return authorization and instructions on where to send the item.

Return Shipping Costs:

Customers are responsible for the return shipping costs, except in cases where the return is due to a mistake on our part (e.g., damaged or incorrect item).

Refund Process:

Refund Method:

Refunds will be issued to the original payment method used for the purchase.

Processing Time:

Please allow 7-10 business days for the refund to be processed after we receive the returned item.

Non-Refundable Items:

Clearance or Sale Items:

Clearance or sale items are final sale and not eligible for refunds or exchanges.

Personalized or Custom Items:

Personalized or custom items are non-refundable unless there is a manufacturing defect or error on our part.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [support@sportsunknown.com].

Thank you for choosing Sports Unknown for your fantastically unconventional sports merchandise. We appreciate your support, and we aim to make your shopping experience with us as enjoyable as our satirical content!